Return and Refund Policy

Return & Refund Policy

At Crony, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which products may be returned or exchanged, and how refunds are processed.

This policy applies to purchases made within the United Arab Emirates (UAE).

1. Returns Eligibility

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

To be eligible for a return:

The product must be new, unused, and in original condition
The product must be returned in its original packaging
All accessories, manuals, and included items must be returned

Products that show signs of use, damage caused by the customer, or missing components may not be eligible for a return or refund.

2. Return Window

Customers may request a return within 30 days from the date of delivery.

Return requests submitted after this period may not be accepted.

3. Exchanges

We accept exchanges for eligible products.

If you wish to exchange a product for another item or variant, please contact our customer support team within the return window to arrange the exchange process.

4. Return Methods

Returns can be completed using one of the following methods:

In-store return
Drop-off at a designated location
Return by mail

Specific instructions will be provided once your return request is approved.

5. Return Shipping Cost

Return shipping is free of charge
No return shipping fees will be deducted from your refund

6. Restocking Fees

No restocking fees are applied to returned items

7. Refund Processing Time

Once the returned item is received and inspected:

Refunds will be processed within 7 days
Refunds will be issued using the original payment method, unless otherwise agreed

Please note that it may take additional time for the refund to reflect in your bank or card statement, depending on your payment provider.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons. If applicable, these exclusions will be clearly communicated at the time of purchase.

9. Contact Information

For return, exchange, or refund inquiries, please contact our customer support team through the contact details provided on crony.ae.

10. Policy Updates

Crony reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page and will apply from the date of publication.

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Walkie Talkies

Baofeng 10W UV-9R Walkie Talkie Radio Handheld 8-15km IP67 Portable Radio Dust Cold Waterproof Radio

Crony 7W MT-777 UHF Long Range Walkie Talkie Rechargeable Protable Radio Wireless Radio 5-15km

Baofeng 5W BF- 888s 4PCS Walkie Talkies Handheld Two Way Radios Battery and Charger 2-4 KM

CRONY 10W DT-8188 UHF Double Segment Color screen Professional Walkie Talkies 8-15 KM

Scooters

Commuter E-Scooters

CRONY XM M365 with Suspension and APP E-Scooter Max speed 40 KM/H Electric Scooter Aluminium Alloy Folded 8.5 Inch tires

CRONY M365 Electric Scooter with 250W Motor 36V Battery App Connectivity 25-45 KM/H Speed Quick Easy Folding Rear Disc Brake | White

CRONY M365 Electric Scooter with 250W Motor 36V Battery App Connectivity Quick Easy Folding Rear Disc Brake

CRONY X9 Plus Folding E-scooter 500W 36V 15.6AH 35-65KM Range Disc Brakes Aluminum Alloy Frame LCD Display LED Headlamp Easy Folding

Performance E-Scooter

CRONY V10 Red Fast Speed Electric Scooter 1200W Motor, 48V Battery, Top Speed 68Km/h, Range 20-40Km, Triple LED Headlamps, Base LED Lights, 10 Inch Tyres

CRONY V10 Black Fast Speed Electric Scooter 1200W Motor, 48V Battery, Top Speed 45-68Km/h, Range 20-40Km, Triple LED Headlamps, Base LED Lights, 10 Inch Tyres

CRONY V10 Big Display+Seat Electric Scooter 1200W Motor 48V/14AH Battery 25-35KM Range Disc Brakes Front/Rear Suspension

CRONY M5 Pro Electric Scooter for Adults Kids 1500W High-Speed E-Scooter with Bluetooth Speaker App Connectivity IPX4 Waterproof 120KG Max Load

Off-Road E-Scooters

CRONY GT 13 inch Wide tire High configuration E-Scooter

CRONY MK-11 Off Road Dual Motor 4000Wx2 Electric Scooter Big LCD Display Speed upto DiscBrake Front/Rear

CRONY MK-11 Off Road Dual Motor 4000Wx2 Electric Scooter Big LCD Display Speed upto 85 Km/h DiscBrake(Front/Rear)2024 Model

CRONY X7 Electric Scooter 5000Wx2 Motors 72V/50AH Battery 80-190KM Range Disc Brakes Front/Rear Suspension High configuration Dual Motor E-Scooter

Kids E-Scooter

JL019-01 Kids Electric Scooter (130W 24V foldable kids e-scooter)

CRONY JL009 8 inch V-type drift Car Kids drift car toy car electric scooter

CRONY JL025-01 Electric ATV 500W Motor 36V/12AH Battery 15-18KM Range Disc Brakes Front/Rear Suspension 4X4 Drive Electric Motorcycle

CRONY JL019-01 Kids Electric Scooter 150W 24V foldable kids e-scooter

Harley Electric Motorcycle

CRONY X3 BIG HARLEY+LI-ion battery+BT+double seat Electric Motorcycle Black

CRONY JL005-02 Small Harley Electric Bicycle Folding Electric Scooter 2 Wheels Electric Motorcycle with Basket

Crony X3 BIG HARLEY+LI-ion battery+BT+double seat UK Word Flag 1500W 2wheel Electric Motorcycle National flag

CRONY Small Harley two seat big tires with BT 1000w high power two wheels adult electric scooter Electric Motorcycle BLACK

Surveillance Cameras

CRONY Y7A 4G-WiFi-4K-8MP(10X) Solar Triple-lens Linkage Camera CCTV 9W Solar Panel

CRONY RBX-S10 Low power WIFI solar camera 1080P HD Solar Panel Outdoor Surveillance Waterproof CCTV Camera Smart Home Two-way Voice Intrusion Alarm

CRONY S5 WiFi-4K-8MP-10X Solar Dual Linkage Battery PTZ Camera 8MP Wireless CCTV Camera Outdoor IP66 Waterproof Solar Dual Camera

CRONY D5 WiFi-4K-8MP D5 4G-4K-8MP Solar Dual Linkage Battery PT Camera 8MP Wireless CCTV Camera | No need to adjust the focus, the image is clear after installation

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